When you move, it's essential to be aware of the timeline for filing a claim in case something goes wrong. According to the Federal Motor Carrier Safety Administration, you have nine months from the date of your move to submit a claim, regardless of whether it's a local or an in-state move. It's also important to be prepared in case you need to file a moving insurance claim. Taking photos and videos of your items before the move can provide solid evidence of their condition if something goes wrong.
Additionally, having two lists of your items can help you submit twice as much proof if you need to file a claim. In most cases, waiting for a moving company to issue a refund or schedule a repair takes some time. Some people will take up to 30 days to respond to a formal complaint (although many will try to respond within a week of the filing date of the complaint) and up to 120 days to reach a resolution. Understandably, this is the most frustrating part of the whole process.
If you plan on filing a claim, you should contact your state's regulatory agency, the Attorney General's office, or a similar office. It's important to be patient and wait for the moving company to accept responsibility and do things right.